Frequently Asked Questions
Everything you need to know about orders, shipping, and our deck specifications.
Shipping Times & Costs
Orders ship within 1–3 business days. Standard delivery across Canada takes 3–7 days depending on province. Orders over C$75 qualify for free domestic shipping. Exact rates are calculated at checkout.
How Do I Request a Return?
Under our 30-day guarantee, we accept returns of sealed decks with intact tuck seals. Email [email protected] with your order number to start the process.
What Makes Limited Editions Different?
Limited Edition decks are produced in strict runs (often 1,000–2,500 units). They feature premium materials — cold foil, gilded edges, and embossed tuck boxes. Once sold out, they are never reprinted.
How Should I Store Playing Cards?
Keep cards in a cool, dry place away from direct sunlight. Target humidity is 45–55%. Use card protectors or steel clips on valuable decks to prevent tuck box warping.
Understanding Deck Specifications
Technical details that help you choose the right deck for your style.
What Is Aero-Glide Coating?
Aero-Glide is our proprietary polymer finish applied post-print. It reduces card-to-card friction through micro-texture, enabling smoother fans and better moisture resistance during long practice sessions.
Crushed Stock vs Standard Stock
Crushed stock is extra-pressed for a thinner profile — ideal for packet cuts and advanced flourishes. Standard stock offers slightly more rigidity and may last longer under heavy riffle shuffling.
Which Deck Is Best for Beginners?
We recommend the On Running Core Deck or Endurance series for newcomers. Both offer forgiving handling, durable coatings, and affordable pricing while you build fundamentals.